Privacy
How we handle your information
We keep this in plain words. Bot Your Biz LLC runs botyourbiz.com. We do not sell your personal data.
The helper is a helper, not a replacement for your people. Questions: hello@botyourbiz.com.
What we collect
- Consult transcripts. If you use the free consult chat, we store the messages so Bizzy can keep the thread and the team can follow up.
- Business profile. From the free consult we save a structured profile in our database table
business_profiles(business name, hours, tools, goals, optional email, status, and similar JSON). Soft notes still live on the older consult record. The structured row is what we use to build your custom pack. - Consult lead. When the chat ends we keep a short CRM row in our database (the task you named, your line of work, and email if you left one) so the team can follow up.
- Contact / email. Email is optional on the consult. If you leave one, we may copy it onto your business profile and the consult lead, and email a short sign-in code from no-reply@mail.botyourbiz.com. Checkout email comes from Dodo when you subscribe.
- Order and license metadata. After you subscribe we store ids, status, your email, a hash of the license key (not the key itself after issue), and pointers to your custom pack. We also store custom-pack metadata in our database (pack id, profile id, tenant id, status, and a content hash) so checkout and fulfillment can reuse the same pack. We do not store your card number.
- Refund requests. If you ask for a refund or cancel, we store the request: order id, the email on the order, an optional note, and status. We keep Dodo payment and refund ids so we can process it. Card data stays with Dodo.
- Package reviews. Before a paid custom pack ships, a person on our team checks it. We store that pass or fail (pack id, order id, checklist, and notes). That log is ours, not a public review of your business.
- Outbound / CRM outreach. Separate from the free consult, we may keep a business contact record if we find or are given a lead (name, company, email, public X handle, phone, website, and research notes). This is our outbound list for US and Canada. We are not sending live outreach from this site today. If you ask us to stop, we keep a hashed “do not contact” row so we do not write again.
- Analytics. We use PostHog to see which pages people visit and which buttons they click (for example, Free consult). Events go through our own
/ingestpath on botyourbiz.com, then to PostHog Cloud US. Session replay is on for a sample of visits, with all form inputs masked. Replay is off on the free consult chat (/intake). We may show a short optional survey after a primary button.
A cookie named byb_intake keeps your consult thread. It is HttpOnly. It is not checkout and it does not start a subscription.
We do not currently store “tune notes” or telemetry from an installed helper. That path is planned. If you later send us notes so we can tune your pack, we will treat those as support mail.
Surveys
We may show a short optional survey after a primary button. You can close it without answering. It does not block checkout, the free consult, or intake. Answers land in PostHog Surveys, in the same PostHog Cloud US project as our product analytics.
Who helps us (subprocessors)
- Cloudflare hosts the site: Workers, D1 (our database), R2 (pack files), email sending, Turnstile (the short bot check), and Workers AI (the consult chat with Bizzy).
- Workers AI reads the consult thread to draft Bizzy’s replies. We do not use that chat to train our own model.
- PostHog (Cloud US) for analytics, session replay, and surveys. Events go through our own
/ingestpath on botyourbiz.com, then to PostHog. - Zoho CRM for a Lead when a consult closes with an email (including after a sign-in code). Consults with no email stay in our database only. A paid-order Deal write is stubbed in code and is not stored in Zoho yet.
- Dodo Payments is Merchant of Record. They process the subscription. Checkout currently runs in Dodo test mode (
DODO_MODE=test) until we go live. Card data stays with them.
Your installed helper runs on Grok Bot / the xAI platform under your own account. See Terms.
How long we keep it
There is no automatic delete job yet. Until we ship one, records can sit in our database until we handle a request by hand. These are the proposed periods we intend to use (Firm Lead still owns the final numbers):
- Abandoned consult with no email: about 90 days after the last message.
- Consult with an email, plus the structured business profile (
business_profiles, including optional email): current kept with no auto-delete; proposed about 24 months after we last heard from you, or until you ask us to delete it. - Sign-in codes: they expire in 10 minutes. We propose to drop the leftover hashes within a week.
- Consult session cookie: 24 hours.
- Orders, license metadata, pack files, refund requests, and package reviews: while the subscription is active, then about 24 months after cancel or refund. Tax rules may need us to keep some billing facts longer.
- Outbound / CRM outreach records: current kept with no auto-delete. Proposed: redact lost, suppressed, and untouched new leads after about 180 days. Hashed do-not-contact rows stay so an unsubscribe lasts. Active outreach pipeline rows are not auto-redacted.
- PostHog analytics and replay: about 12 months, unless the PostHog project is set shorter.
- Zoho Lead: until you ask us to delete it, or we close the lead as unused.
Those “about N months” lines are proposed until delete and export are built. They are not a live countdown today.
Your rights
You can ask us to show you what we have, send you a copy, or delete it. Until we have a self-serve tool, email hello@botyourbiz.com from the address we should look up. We will do this by hand. We aim to finish within 30 days.
If the law where you live gives you extra rights (access, delete, opt out of sale, and so on), email us and we will honor what the law requires. We do not sell personal data.
We do not yet offer a cookie banner or an in-page analytics off switch. If you want us to drop a PostHog profile, say so in the same email.
Your Grok Bot stays yours
Once the custom pack is in your BYB Bot / Grok Bot, that bot lives in your account. We do not sit inside your inbox, calendar, or connected tools. We do not see that data unless you send it to us (for example in the consult, in email, or in a future tune-notes form). Your customers’ messages to you are yours to handle. See Terms for who is responsible for sends.
Children
This site is for people running a business. It is not aimed at children under 13. We do not knowingly collect personal data from children. If you think we did, email us and we will delete it.
Changes
We may update this page. The date and version at the top tell you which text applies. We will post the new version here.
Contact
Bot Your Biz LLC
Arizona, United States
hello@botyourbiz.com